Fixify Launches Agentic AI Automation for MSP Help Desks
/PRNewswire/ -- Fixify today announced the general availability of Fixify for MSPs, a new managed AI automation solution that uses AI agents to resolve routine...
New managed AI automation approach combines autonomous AI agents with 24x7 human oversight to help MSPs improve margins, increase service capacity, and accelerate growth
ARLINGTON, Va., Nov. 4, 2026 /PRNewswire/ -- Fixify today announced the general availability of Fixify for MSPs, a new managed AI automation solution that uses AI agents to resolve routine Level 1 IT support tickets from initial touch through resolution, with 24x7 human oversight. Built specifically for managed service providers (MSPs), Fixify works inside MSPs' existing professional services automation (PSA) platforms with pricing based on successfully resolved tickets.
Fixify addresses a fundamental MSP challenge: as customers and ticket volumes grow, so do staffing costs. Traditional automation tools often handle only parts of a ticket and require significant resources to deploy and maintain.
Fixify AI agents understand requests, develop and execute plans, and resolve tickets across IT systems. Fixify builds and maintains client-specific automation, while its analysts supervise agents 24x7 and intervene when human judgment is needed.
Wire Provenance & Verification
Editorial brief compiled from certified PR Newswire wire reporting via Newsmotion News Desk.
